Penalties are established on the number of days previous to your scheduled departure day that we receive your written notice of cancellation.

These policies vary according to the policies of each tour operator by destination. for More than 61 days prior to scheduled departure date: Full refund less deposit and penalties 45-60 days prior: 50% of package price Within 44 days, all packages are 100% non-refundable Customer is legally responsible Notice of Cancellation Queen Travels & Services LLC has received notice of cancellation. These are the lowest cancellation penalties, “additional” penalties may apply. These penalties do not cover the price of the ticket. Any ticket price purchased is 100% non-refundable and non-transferable in any way. Refund requests that are received in writing and take 60 days to process.

Travelers are responsible for their own travel documents. Appropriate evidence of citizenship and legal status is your responsibility. Embarking may be denied without proper confirmation of citizenship and legal status.

Check-in originates 3 hours previous to departure time at the air company ticket counter. We extremely recommend that you follow this rule. Late arrivals may be denied boarding by the carrier. All flight times and carriers are subject to change without previous warning. We recommend that you contact the air company within 24 hours of departure to confirm your departure time.

These policies vary by hotel and may not coincide with your arrival time and there may be a wait in getting your room. Please check with the hotel of your choice for their Check In/Out policy.

No carrier shall have or incur any responsibility or liability to any passenger or for property accompanying passengers, except for its liability as a common carrier. Queen Travels & Services LLC cannot promise weather conditions nor can Queen Travels & Services LLC be responsible for any shut down, whether wholly or partially of the operation of the facilities, whether they caused by weather or for any reason or cause, and Queen Travels & Services LLC hereby specifically reserves the right to change the tour destination or part thereof if deemed necessary, solely, by Queen Travels & Services LLC, due to the circumstances.

Queen Travels & Services LLC will be responsible to the vacationer for providing the services and accommodation offered in its website, brochure, or advertisement. Queen Travels & Services LLC reserves the right to cancel, modify or change any part of the tour in its only and complete discretion for any purpose whatever with or without any prior notice to the traveler. In the occasion of change, Queen Travel s & Services LLC will try to substitute similar services; in the occasion of whole cancellation Queen Travels & Services LLC only responsibility will be to refund any monies if any monies have been paid for such service. If no monies were collected for this services like concerts provided by Queen Travels & Services LLC, clients are NOT allowed to any refund. If such services and accommodation cannot be provided due to reasons beyond its control, there shall be no obligation or responsibility owned by Queen Travels Services LLC. Queen Travels & Services LLC will use its great efforts to supply the maximum similar services and accommodation available, and it is implicit and approved by the tourist that the tourist shall not be allowed to any refund whatever except as herein indicated. The traveler particularly renounces any claim against Queen Travels & Services LLC or its primary representatives, employers, personnel or any individual agents for any loss, damage, or injury for any reason produced or acquired as a result of the individual rendering any of the services. As Queen Travels & Services LLC has no direct regulator above the persons who provides the various mechanisms of your tour, Queen Travels & Services LLC shall not be liable for any loss, damage or injury whether physical or mental to persons or possessions resultant from delays, strikes, substitution of equipment or facility, mechanical defects or failure, howsoever produced or any act of omission, negligence or any other fault by the subcontractors nor any other costs produced thereby and the traveler hereby particularly waives any such caliph or loss, damage, or injury arising therefore whether such claim arises in offense or contract. Queen Travel s & Services LLC reserves the right to decline any tourist as a member of a excursion at any time. The tourist approves to obey with any rational directions issued by Queen Travels & Services LLC connecting to the tour. All accommodation and other services are distributed by independent providers. Your reservation of all packages publicized includes an agreement among you and those who deliver the services. We assume no obligation for the actions or exclusions of these providers. This contract regardless of wherever it is completed shall be interpreted in agreement with the laws of the of The State of Florida in the United States of America. The invalidity of any provision contained herein shall not affect the validity of any other provision. Any verbal or written promises or statements that vary from the terms of these conditions not specifically agreed in writing by Queen Travels & Services LLC head office in Miami, Florida are not legally required.

The conditions enclosed herein create the complete agreement between Queen Travels & Services LLC and the traveler. The traveler hereby admits having read the inside conditions or being given a cause able opportunity to read them.